Tuesday, July 31, 2012

Another proud moment...


Larissa's Alive: about me

Be contrarian

Some articles that stood out for me.
These highlight some unfortunate practices, but sometimes structure and process is good, and sometimes more data is needed.  We learn from past successes (and this applies to organizations as well) this can create a situation in which an organization pushes too far down one path or approach. You can add a lot of value  by asking the questions, what would happen if I headed in the opposite direction.

I'm suddenly more impressed with my six year old daughter's school

Bugs and insects... 

Monday, July 30, 2012

Another The Best Blog Ever!

I'm equally as biased about this one: Phoebe's blog: Phoebe's first message.Great content too!

Best Blog Ever!

But I am rather biased...

"Larissa's Alive: Pointe shoes: this is me on my very first pointe shoes"

When kids do things you can never do...

My daughter has finished her grade 5 exam. Next is Intermediate Foundation and Pointe shoes.


Suddenly is is very nearly as tall as her mum.

Transformational leadership

Some tips for transformational leadership (obligingly paraphrased from Yukl by Wikipedia):
  1. Develop a challenging and attractive vision, together with the employees.
  2. Tie the vision to a strategy for its achievement.
  3. Develop the vision, specify and translate it to actions.
  4. Express confidence, decisiveness and optimism about the vision and its implementation.
  5. Realize the vision through small planned steps and small successes in the path for its full implementation.
Yukl, G.(1999). An evaluation of conceptual weaknesses in transformational and charismatic leadership theories. Leadership Quarterly, 10, 285-305; http://dx.doi.org/10.1016/S1048-9843(99)00013-2

Sunday, July 29, 2012

Benevolent Leadership, Harmonious Passion and Guanxi Networks

Reading about creativity, I have been surprised by the amount of creativity literature (in English) that covers Chinese, Taiwanese, and Korean (but not Japanese) settings and organizations. Matches the Scandinavian (and German but a lot of that is in German language) interest in services.

I wonder which disciplines we New Zealanders are well represented in? Is what we study a reflection of where our society/economy is heading?

Saturday, July 28, 2012

Optimize don't maximize

A nice response to a question about maximizing profits.

Problems with 'shared resources'

An interesting article for those people who have ever faced the behavioral problems where there are apparently 'shared resources' involved (not that other peoples' lunch counts though).

Friday, July 27, 2012

Highlight of the week - children on National TV

Both my daughters appear on National TV (or at least appear in a picture broadcast on National TV). You need to know them to find them but we can find them and that's enough for me. Here is the video: Sam Wallace goes to the junior Olympics (7:51).

The eldest is at 4:49


The youngest at 6:11 





Thursday, July 26, 2012

Quick Overview of Service Recovery

There is a quick overview of service recovery available on the pages site. This was part of an assignment and has been uploaded for those who may be interested. This has been written like a brief encyclopedia entry. It provides a basic overview but be aware, service recovery is a big topic so it is not the only approach that could be used to describe Service Recovery.

The wikipedia view of the Service Recovery Paradox one of the more complex to understand terms related to Service Recovery. I would never quote wikipedia in academic writing but as this an opinion for a blog, I believe that their description is quite good.

Wednesday, July 25, 2012

Being introverted

There's been a bit recently on Forbes.com about introverts, which I found interesting (some of the articles are linked to below) but not for the reason that Forbes.com did.

Firstly, a bit of disclosure, I fit into the category of introvert. The definition I use to categorize this is that an introvert gets their energy from within while extroverts get their energy from those around them. I ht a lot of the other markers too including not being a great conversationalist (in most situations).

The thing that I found most interesting about the series of Forbes articles is that they seemed to subscribe to a standard stereotypical view of introverts as somehow not fitting in, being less capable, or having certain weaknesses than need to be compensated for - then from that base arguing the benefits. I disagree.

We all have strengths in certain areas, and weaknesses that are only weaknesses in some situations (but can be strengths in others).  If we let one of two areas define us it's letting the stereotype model take us over. We are so much the product of a variety of experience, education, situation, and so many other complicated factors that I view something like introversion as a means to judging a person's effectiveness is immaterial. To me it's as ridiculous and unforgivable as saying someone has a certain weakness because of their ethnicity, country of birth, gender or religious belief.

Personally I find being an introvert as a source of strength, I could think of no greater disability than having my energy levels tied to those around me.We can't change who we are but we can decide how we view the things that shape us.

Here's some light reading.
Introverts in the Office: How to Work Well in an Extrovert's World
The secret power of introverts
Introverts can make the best leaders

Tuesday, July 24, 2012

Exam technique in relation to presenting ideas at work

Yesterday I covered how dance competition can inform exam technique, today I cover how exam technique can inform selling an idea.

To recap, the best exam technique is to focus on getting the most marks as quickly as possible, and with the dance competition get in and get out. They both have a relationship with selling an idea. Get in make the pitch and get the key stuff out of the way then stop talking - let the audience engage with the idea. What I seem to face more often than not is carrying on, and just like in the dance competition, I create the risk of making mistakes - I've got my points - carrying on just risks tripping over.

Also one of the key points in an idea is for the other party to work with it and start to take it on board. Giving them a chance to comment and talk about their view is key.

I suppose that this is a long winded way of saying I should talk less and listen more.

Monday, July 23, 2012

Ballet competitions in relation to exam technique

Having a look at the stats for the posts, the clear winner (most popular) is when I upload a presentation to the pages site and provide a link. This isn't going to happen anytime soon. The second place goes to the girl in the ballet competition whose music cut out. Given that this seems to have been the next most popular I thought I would share something else from the same competition.

Usually the dads sit in the audience and watch, for me I have the job of videoing my daughter but - seeing as my daughter is only one of many, many dancers - we get to watch the other young girls. What we found is that some of the dances are quite long, much longer than the recommended two and a half to three minutes. We thought about this and realized that a long dance (although satisfying for the parent) isn't best for the child from a competition perspective. You can get all the points you need from the two and a half to three minutes. If the dance goes on for longer the situation changes in that each additional second out there is a chance to make an error and loose the points you have gained. The key to this we worked out was to, get on, get the points, and then get off. Our daughters' ballet teacher obviously knows this as I have had to shorten songs in the past to bring them within time.

This reminded me of exam techniques. Let's explain, I like exams, a lot more than I like other assignments. They are usually a lot easier to study for and they are over quickly. Also, over the years I have had many exams and have learned very good (I think at least) exam technique - and I usually do very well. There are a few techniques that I will share for those interested, the first of these is similar to the dancing competition. Get in, get your points and get out - in an exam this means rule number one is: DON'T ANSWER THE QUESTIONS IN THE ORDER THAT THEY APPEAR. Read all the questions then answer the easiest first. If the question is something you remember and find easy, you gain more points per unit of time. Once done with the easiest question move onto the next easiest (second most efficient in terms of points per unit of time) and so forth. Even if there is a question you don't know how to answer at all (I'll cover how to deal with this in a later post) and you don't answer it, you could well have passed.


I wish my kids would just listen to this advice... 


Sunday, July 22, 2012

It's hunting season...

How to kill creativity seems to be a corporate sport if the number of topics that come up is to be believed. The first article is a very good read - and provides one view on what generates creativity.
I hope that you enjoy these links. If you know of any similar articles, please feel free to comment.


Saturday, July 21, 2012

Creativity Tip - Be part of a team

One of Thomas Edison's assistants once remarked that "In reality, Edison was a collective noun and meant the work of many men". There is a mythology of creativity being the loner who goes out and creates breakthroughs. More often than not a breakthrough is the work of many people but just one can put their name to it.

We humans are social creatures and to break free from a well known paradigm of doing things, we really need people in our corner who believe in us. If you have an idea, you will need to share it to make it happen.

Thursday, July 19, 2012

Perspectives of Queues (3.3mb pdf)

This is one that I have uploaded for my lecturer. It's a perspective on queues looking as queues that most of us know (and hate) on the daily commute before then looking at a fast food outfit (for a business perspective). Colourful and light reading. Images from the daily commute were obtained by blu-tacking a video camera to the dashboard of my car and driving to and from work.

It can be downloaded here.

Where to go for the best ideas

Leading on from yesterday I though I'd cover off where to go for the best ideas. If thinking creatively is thinking in other boxes, then the best place to look for ideas is in other boxes that have more severe consequences than your own box (or industry).

As an example if you are dealing with:
  • a quality problem, then look to the airline industry  
  • a rapid response problem, then look to the police
  • a contingency for disaster problem, then look to the nuclear industry
  • a turnaround problem, then look to the formula one racing industry
  • a moving delicate heavy machinery around problem, then look to how they do it on aircraft carriers

If you have an ethics problem, then I think you may be on your own. I can't think of any industry which has solved ethics to the same extent as the airline industry has solve quality. Any comments to the contrary are welcome...

Note: select Comment as: then anonymous from the drop down if you don't want to go through some sort of Google log-in.

Wednesday, July 18, 2012

Blog comments setting changed

Setting changed to allow for comments (I hope). They will be moderated...



The secret of thinking outside the box

The research assignment starts. Three months of the study of creativity. As I learn things I will try to find gems to put up here. Here's a quick one first off on 'how to think outside the box' something that we as managers get asked to do on occasion.

The answer is simple, don't. You can't think outside the box, that would be like creating knowledge from nowhere. Everything we learn we learn though others or through experience, there is no out of the box.

The secret to creative thinking is to 'think in other boxes'. What is the essential problem? Has someone else dealt with this type of thing before? What did they do in that situation? What else do I have in my body of knowledge that relates to this type of issue?

Idea sourced from Hargadon, A. 2006. Creativity that Works. In The Handbook of Organizational Creativity.

Tuesday, July 17, 2012

Services Quality and Recovery Presentation has been Updated

This has been updated to include outcome and process aspects of quality. This is the final update (I promise) until I get through my research assignment. Slide pack is available either here: Service Quality and Recovery.

Monday, July 16, 2012

The show must go on - part 2

This is a quick note to follow up from yesterday's post in which a girl performing at a ballet competition had the music fail on her yet she carried on and came first. I have been thinking about why the girls manage to get through the various prop and music malfunctions.

It came to me that these girls understand what the essential elements of their competitive dance is. Essential elements are those parts of the dance that they must get right in order to be successful - the things they get judged on. The music and the operation of the props is part of the routine but aren't essential. Technique is essential, facial expression is essential, stage presence is essential. These girls carry on with the parts that are essential.

I suppose the reflection for me is that when things go wrong, it usually isn't the end of the world, in fact I suspect that very few times is it an essential element that breaks. Understanding what is essential, what is important, and what is extra may be an important part of perseverance and resilience - more important than I had realised.

Sunday, July 15, 2012

The show must go on

Today and yesterday were ballet competition days for my oldest daughter. I normally sit in the audience to video her performances so that my wife (who normally looks on from side-stage) can see what her dances look like from the front.

I get to watch a lot of other kid's dance as well. Today there was one exceptional dance amongst the fourteen year olds where the girl's music kept cutting out. She kept going regardless and I was impressed that she seemed to be able to keep timing for when the music cut back in. Perhaps a third of the performance was danced in silence.

What was more impressive was finding out afterwards that she put additional steps in to bridge the silences, despite this it looked like a rehearsed set. In the end she won, an impressive result in difficult circumstances. In a competition situation, with unpredictable music, in front of an adjudicator, and in front of an audience.

One of the things that children learn in these competitions is to keep going regardless, I have seen one dance where the music never started and the entire dance was done in silence. It's a nice lesson about persistence in the face of adversity and making the best of a bad lot. They know that they need to carry on regardless and frequently rise to the challenge.There's a lesson in here for us all, how gracefully do we deal with things when they don't go as we expected them to?

Saturday, July 14, 2012

History of Leadership

Another busy day which means yet again, I will link to someone else's work - this seems to be habit forming. This time someone who is trying create an online history of leadership back to 2000 BC but which seems be more of a site about famous people over the ages. Some of these are very interesting to read.

It was interesting reading the biography for Alexander the Great as it reflects a significant change in what would be considered the work of a good leader. Sure Alexander the Great conquered a lot of territory and did have a significant impact on the course of history. His track record on one little detail of leadership that is now considered very important in today's business society was very poor.

That little detail is sustainability. His empire did not survive his death as his generals immediately started to scheme and fight against each other. Peter Green, author of Alexander to Actium refers to the period of fighting between Alexander the Great's generals following his death as his "funeral games". If some of the sources are to be believed, Alexander the Great's succession planning was to leave his empire "to the strongest". Alexander may have attempted to build an empire but what he seems to have achieved is to have engineered a shake up.

On the other hand, the fact that Alexander the Great was capable of keeping what turned out to be such a volatile group of generals together does speak a lot for his leadership. There are certainly some very desirable traits in there.

I suppose the point of this topic is that we need to be careful when assessing desirable leadership traits across different contexts and time periods. Most ancient generals would seem to have been focused on conquest for the purposes of personal empire building (or for plunder). I expect a little more out of my leaders.

Friday, July 13, 2012

Inspirational & extraordinary leaders

Not having much in the way of original content myself, I thought I'd link to someone else's. I thought that this article by Geoffrey James about The eight core beliefs of extraordinary bosses was quite inspirational (I must admit to printing it out and pining it to my partition at one point). It's nice to see a list of ways to see the world rather than the usual list of things people recommend that you do. This item about The traits of inspiring leaders also was a good read.  As an added benefit, by posting them up here I will be able to find them again.

He also has one about being an employee (every manager is also an employee) covering ways keep the boss happy. I suspect I know which are my weak areas...

Actually the articles go together, managers and employees are part of a team that works best when they are trying to help each other succeed (as long as the manager is clear how to align the joint effort to company goals and communicate this).

Creating strange new markets

For what it is worth, the combination of a data network that spans the globe, highly efficient search engines, and people with unusual combinations of interests can create a market for just about anything. It seems it is possible to buy a CD containing Elvis sung in Sumerian (and Latin).

See this bit half way down the page: "For the New Millenium, Doctor Ammondt with professor Simo Parmola, has prepared a major surprise for the world. On 5th July 2001, the first-ever album sung in Sumerian was released at the 47th Recontre International Assyrologique, a conference held at the University of Helsinki. One of the best-known classic rock songs of all time, Carl Pekins' "Blue Suede Shoes" will stir listeners' hearts when sung in the world's oldest known language."

25 euros - not sure it's got great market growth potential but it must cover the costs of maintaining his website.


Thursday, July 12, 2012

Services Quality and Recovery Presentation

The second of the Services Management presentations is available, at least in draft form, this covers Service Quality and Recovery.

The slides are done, but I need to tidy up the notes which will likely happen in late October due to study commitments. When I have finished my study I will look to continue the series. I will add what I learn from completing my research assignment as well.

One idea I have is to see whether I can use the text to speech function on my phone to read a script and turn these into a movie to put on YouTube. A project for later in the year - I will be focusing on creativity in organizations for the next three and a half months.

Sunday, July 8, 2012

Measuring Creatvity

Apparently we can measure just about anything. The following article provides a overview on the measurement of creativity (or at least the measurements used for creativity tests).

In short, measures are:
  • Fluency: the number of ideas generated in a test
  • Originality: how novel the ideas are (how common they are in the group)
  • Flexibility: the range of ideas, are they in the same category
  • Elaboration: how descriptive the ideas are

Presumably the same measures can be used when assessing the value of a brainstorming session.

Saturday, July 7, 2012

Evolution at work

Social networking seems to have evolved from a place where college students upload drunken photos of themselves to a tool that recruiters can use to screen applicants. Perhaps the next big thing will be the social media application that works out how to let college students upload their drunken exploits without affecting their career prospects.

Who is the strategic (most essential decision making) customer for social media? The users and presumably they will select those applications that most meet their needs. Whatever happens it will be interesting to watch evolution at work.

Friday, July 6, 2012

Services Management Overview Presentation

I have uploaded a presentation intended to provide an overview of services management and the key concepts of this. The presentation is available here Services Management Overview. This just covers off the basics, the languages and key concepts that underlie services management. The presentation is free to use.


I hope that you find this useful.

Monday, July 2, 2012

A crazy but somewhat efficient place

The Internet seems to be a crazy but efficient place. I create a post and check the statistics five minutes later (sort of vain I suppose but I have rationalized it as 'learning the interface') and I get this map.
Turns out in the five minutes m,y blog has been up I have the Artists Archive Social Link Share Buttons page as a source of traffic. Wow.

Trial and error

This is turning out to be less of an experiment and more a case of trial and error, this is my third post, my second being created because I lost my first, then my second being deleted because I got confused when I found my first. I am not sure why I am so indignant about losing two minutes of typing, perhaps it is the feeling that I am somehow not in control of something so simple as a blogging application?

An experiment

This, like many blogs, is likely to an experiment that will last as long as there is interest, either from myself or from others (I would prefer both). There are two purposes for this blog, one is to write about some of the information I have learned from previous university papers - by writing about things that I have learned, I am more likely to remember it. The second purpose is to use this as an opportunity to see how well I understood what I have learned, in particular what are the important concepts that I picked up.

I am a strong believer in concepts, in that a good concept from one area can be very portable and applied in other areas. I hope that someone finds something valuable in what I write.