What defines a service failure?

Not getting the client to the summit or the client dying. The example near the bottom shows how blurred the line can get.

Father's Day - from Larissa

Larissa's Father's Day card

And her message

Father's Day - from Phoebe

Phoebe's Father's Day Card

And her message

Hiatus - till late October

I am needing to put more and more time into the research assignment. For a period I had a small stable of posts but these have now run out. Better to be honest and say that I will be taking a break until late October (after the 25th at least).

I'll leave you with some nice posts by my kids. One from Larissa about (her) my family, and one from Phoebe about why Japan was more fun than Malaysia.